I usually don’t rant about stuff on this blog. But now I have to. Having been a satisfied customer of Vodafone for close to 4 years, I had to switch to Aiirtel once I shifted to Lucknow because most people on campus have Airtel. And what a downslide it has been!
There are 3 things I didn’t like about Airtel particularly:
1. They keep changing their prepaid schemes like nobody’s business.2. The network at Vodafone was generally cleaner.. (I know this might vary from place to place, but what the hell – to a consumer, a problem is a problem!)3. Lack lusture customer care at Airtel (121). They are not integrated. I was on roaming at Kolkata (I have an Airtel Lucknow number!) and they just COULD NOT help me with anything.
They could NOT help me with the following:
- My mChek pin – to help me recharge online
- My tariff plan (or the other plans available for Airtel Prepaid at Lucknow)
- They couldn’t even give me the number of the Airtel Lucknow Customer Care
In an era of increasing integration of services (vertical, horizontal as well as geographical), this is one of the most dis-integrated entities I’ve seen. Either that, or it is simply the lack of interest in their customers. Airtel – you truly don’t seem to be too “Happy to help!”