Dear Mr. Mittal,
I haven’t even written a blog post after the one in which I expressed my dissatisfaction with Airtel’s mobile services that another incident happens. At Gurgaon (where I am interning this summer), a few of us college-mates staying together planned to install Airtel Broadband. This is how it turns out:
Saturday: April 10: 11.30 AM: Airtel Sales Officer (Vikas) comes. Insists on us paying the entire amount (in CASH) upfront – promising that the connection will be installed shaam tak (latest by evening).
Saturday: April 10: Evening: No communication from Airtel. Broadband not yet installed. Vikas does not answer phone call.
Sunday: April 11: Vikas picks up the phone. Says “server down thha” (The Server was down) and it apparently slipped out of his mind. Promises broadband will be installed by this evening. – Which obviously does not happen.
Monday: April 12: No response from anyone at Airtel. Neither Vikas up the phone – nor (as per his own claims) his “boss” Manoj. Finally in the evening they pick up. “Sir, broadband will be installed by tommorow.”
Tuesday: April 13: 11 AM: Manoj: “Sir, broadband will be POSITIVELY installed by this evening. Call me at 6 PM, I will send the person within 10 minutes.
Tuesday: April 13: 7.30: Manoj and Vikas have conviniently refused to answer their cell phones from our contact numbers. Finallly at 7.30 they pick up and say “Sir, broadband will be POSITIVELY installed by tommorow morning!”
Whether I should beleive them or not is anyone’s guess. The worst part is that THERE IS NO WAY I can communicate this to Airtel. There is NO HELPLINE, absolutely NO WAY Airtel can get to know of this.
Airtel – I know you are growing very fast! 🙂 .. Mr. Sunil Bharti Mittal – You’re great! … But it’s time you look down at the ground and see what’s happening to your company! – ironically this is right under your nose across the road from the Airtel Corporate Office at DLF City, Gurgaon.
10 residents who were naive enough to beleive that Airtel is a ‘world class’ company with ‘excellent customer service.’