TalkingTails, Retail Customer Engagement and other stuff!

I’ve largely been off blogging at TalkingTails for a while. There were a whole lot of movie reviews, food reviews, and travel reviews that I used to blog about, but a lot of that seems to have dried up. Mostly work-related travel, long hours and married life are the factors I attribute this to. These have clearly managed to keep me away from my most interesting (and probably also most … Continue reading TalkingTails, Retail Customer Engagement and other stuff!

Money2020: Quite a confluence & Capillary’s InStore launch

The thing about a conference like Money2020 is pretty much the fact that there a few conferences that are fairly broad in subject matter and audience. It lies at a very interesting cross-road that brings together people from the 4 very key areas that affect everyday commerce – Retail, Banking, Technology and Marketing. With leading companies (both large corporates, as well as innovative companies) that … Continue reading Money2020: Quite a confluence & Capillary’s InStore launch

C-Tailing & Omni-Channel Commerce

At the recently concluded NRF’s (National Retail Federation‘s),  BIG SHOW 2013, attendees were introduced to an emerging concept in customer engagement by NCR, (the National Cash Register Company). I actually liked how they positioned this new paradigm – they call it c-tailing (or Converged Retailing) for a C2B marketplace. While traditional business models revolved on either B2B or B2C businesses, C2B lays down that starting … Continue reading C-Tailing & Omni-Channel Commerce